WARRANTY
Warranty is for new products sold in the USA only. For International Warranty information please contact your local Distributor.
What is the Guardian warranty policy?
A warranty begins when you purchase a new item from an authorized dealer, either from a physical store or online. The user is responsible for all freight charges with any warranty repair or exchange.
Where can I send a warranty card?
Our products do not require that you register for warranty service. However, our warranties do require that you keep a copy of your original sales receipt. Please make sure to keep all relevant paperwork in a safe place.
How do I obtain warranty service?
LIMITED WARRANTY
Each Guardian product is warranted to the original purchaser to be free from defects in material and workmanship. This non-transferable warranty is only valid with an original sales receipt from an authorized Guardian dealer. Warranty periods are:
Hardshell Cases 5 Years
Thermoplastic Cases 5 Years
Fiberglass Cases 5 Years
Featherweight Cases 1 Year
All Bags 90 Days
For warranty service please complete our Warranty Request Form. A customer service representative from Guardian will respond and process all necessary information.
Guardian, at its option, will either repair or replace a product deemed defective from a manufacturing issue. All replacements are subject to item availability. If any product is deemed not defective, Guardian shall so advise the purchaser and shall dispose of said product in accordance with the purchaser’s instructions and at the purchaser’s cost.
This warranty shall not apply to wearable parts. These items may include, but are not limited to, latches, feet, zippers, and handles. This warranty shall not apply if the product has, at any time, been misused or damaged as a result of neglect, abuse, improper handling or storage, unauthorized repair or modification, accident or causes external to the product, such as, but not limited to, excessive heat or humidity.
Guardian's warranty does not cover damage caused by mishandling from a freight company nor airline. Claims for freight handling or airline damage should be directly addressed with the freight company or airline in question.
The Purchaser is responsible for all shipping costs associated with the warranty service. Items must be safely packed in double box packaging and Guardian recommends confirming shipping insurance for the value of the product with the end user’s chosen shipping company. Guardian's sole and exclusive maximum liability for any claim by the Purchaser shall not exceed the wholesale value for the product. In no event shall Guardian be liable for any indirect, incidental, collateral, exemplary, or consequential damages or losses arising out of the Purchaser’s purchase or use of the product. The above limitation may not apply in some states.
